Online Store Return Policy

All sales are final. 

For hygienic reasons, non- defective exchanges on any item that has been opened, used, or worn will not be accepted. – No Exceptions.

Defective Items

Exotic will issue a credit or replace a manufacturer’s defective or damaged item, within the first 30 days from date of delivery to the CONSUMER. The item will be replaced with the same item only. CONSUMER should  throw away the defective or damaged item. Replacement is issued for defective item(s) only and shipped to the CONSUMER at no cost.

Damaged Items In Shipment

If items are damaged in shipment, or have evidence of damage to the exterior shipping box, the CONSUMER must request information from the carrier on the procedure for filing a claim. The carrier shall provide information to the PURCHASER on how to file a claim with CUSTOMER to be reimbursed for damages through the carrier. The customer is required to file the replacement claim through Exotic.

Shipment Error

In the event of a shipment error on the part of Exotic, a credit memo will be issued or the correct product will be shipped at Exotic’s expense.